Terms & Conditions
By placing a booking, you enter into a legally binding agreement with Hired In The Hills (“we”, “us”, “our”) and agree to comply with the following Terms and Conditions. Hired In The Hills reserves the right to refuse future service to any client who breaches these Terms.
Hire Period
The standard hire period is three consecutive days, beginning on the first date selected at the time of booking and concluding on the final selected date.
If you require early delivery or an extension to the hire period, this may be arranged upon request and is subject to availability. An additional fee of 20% of the total hire fee per extra day will apply.
Booking & Payment
All bookings must be made at least five full business days in advance to allow adequate time for preparation and postage. Bookings requested within this timeframe may be accepted at our discretion, subject to availability.
A valid residential billing address is required at the time of booking. Post office boxes are not accepted.Clients in rural, remote, or regional areas must notify us when booking, as extended delivery timeframes may apply. Full payment is required at the time of booking to secure your item.
Condition & Care
All garments may show minor signs of wear. Delicate fabrics (such as silk or satin) may display natural imperfections consistent with their nature and age.
Clients are required to handle garments with care and avoid exposure to activities or conditions that may cause damage, including but not limited to stains, rips, or tears.
Alterations of any kind are strictly prohibited. Use of fashion tape, body tape, adhesives, or glue on any garment is not permitted.
Fake tan may be worn, provided it is thoroughly washed off at least 24 hours prior to wearing the garment. Any staining caused by fake tan may result in cleaning or replacement fees.
Garments must be kept away from substances such as makeup, perfume, oils, and sprays that could cause damage.
Cleaning & Damage
Do not wash or dry clean hire items. All cleaning is handled by Hired In The Hills to maintain garment integrity.
Any damage, defect, or issue must be reported immediately upon receipt. Failure to report pre-existing damage may result in liability for repair or replacement.
If a garment is returned with damage (including stains, tears, or stretching), you may be charged a damage fee up to the full retail replacement value, determined by Hired In The Hills based on condition, availability, and RRP.
If damage results in the cancellation or refund of a future booking, you will also be liable for the cost of that cancelled booking.
Pick-Up Hires
Pick-up hires are collected from Kenthurst, NSW.
There are no set opening hours — all collections and returns must be booked in advance.
Clients will be provided with a confirmed collection window.
All packaging provided (such as garment bags and hangers) must be returned. Missing items will incur replacement fees.
Postal Hires
All postal hires are dispatched via Express Post through Australia Post. Deliveries are made between 7:00 AM and 5:00 PM, Monday to Friday.
Hired In The Hills will send garments early where possible to ensure timely delivery. Early delivery does not extend the hire period.
Bookings made fewer than five business days before the event are at the client’s risk, no refunds or credits will be issued for late arrivals.
For returns, a prepaid express return label and instructions will be provided.Items must be returned over the counter at an Australia Post office (not a post box) by 3:00 PM on the final hire day.
If the due date falls on a weekend, return by the next Monday morning. Clients must ensure the garment is securely packaged for return. Any damage sustained in transit due to inadequate packaging is the client’s responsibility.
Late Returns
Late returns disrupt future bookings and will incur a late fee of $10 per day, capped at the full retail value of the garment.
If a late return causes the cancellation of a subsequent booking, you will also be liable for the full cost of that cancelled booking in addition to late fees.
Cancellations, Store Credit, Refunds & Exchanges
Cancellations:
All bookings are subject to a 100% cancellation fee. Refunds will not be issued under any circumstances.
Clients who cancel at least seven days before the hire period will receive a full store credit.If you fail to collect or use the garment without notice, your booking is forfeited and no refund or credit will be issued.
Store Credits:
Credits are valid for one year from the date of issue and can be applied to future bookings via your customer account.
Exchanges:
Exchanges may be requested, subject to approval and garment availability. Any price difference or applicable fees must be paid before confirmation.
Postal Delays:
Hired In The Hills is not responsible for delays caused by Australia Post or third parties.No refunds or credits will be issued for postal delays beyond our control.
Cancellations by Hired In The Hills
We reserve the right to cancel a booking in the event of unforeseen circumstances, including but not limited to:
- The garment being damaged, lost, or not returned in time by a previous client.
- External events (e.g., postal strikes or delivery disruptions).
- Failure by the client to comply with these Terms or provide accurate information.
In the rare case we must cancel, a full store credit will be issued.
Lost or Stolen Items
If a garment is lost, stolen, or not returned, you will be charged a replacement fee up to the full retail value.
This amount will be determined based on RRP, condition, and availability.
In-Person Try-Ons
Try-ons are available by appointment only in Kenthurst, NSW. Walk-ins are not permitted.
Try-on booking fees are non-refundable and non-redeemable regardless of attendance or outcome.
Each appointment is limited to one client and one guest unless prior approval is given.
Clients must handle all garments with care during try-ons.
Damage caused by makeup, tan, perfume, or jewellery may result in repair or replacement fees.
Appointments must start promptly at the scheduled time. Arrivals later than 10 minutes without notice may result in cancellation without refund.
Try-on appointments may be rescheduled once, with at least 48 hours’ notice, subject to availability.
Privacy Policy
Hired In The Hills respects and protects your privacy. We collect and store personal information such as your name, contact details, and address for the purpose of fulfilling bookings, processing payments, and providing customer support.
Your information will never be sold or shared with third parties, except:
- Where required by law, or
- To facilitate necessary services (e.g., Australia Post, payment gateways) directly related to your booking.
We maintain appropriate physical and digital safeguards to protect your data from misuse, loss, or unauthorized access. By using our services, you consent to the collection and use of your information as outlined above.
For privacy inquiries, please contact hiredinthehills@gmail.com.
Amendments
Hired In The Hills reserves the right to amend these Terms and Conditions at any time without prior notice. The latest version will always be available on our website